A Poisson-Charlier approximation for nonstationary queues

In this paper, we develop a new approximation for nonstationary multiserver queues with abandonment. Our method uses the Poisson–Charlier polynomials, which are a discrete orthogonal polynomial sequence that is orthogonal with respect to the Poisson distribution. We show that by appealing to the Poisson–Charlier polynomials that we can estimate the mean, variance, and probability of delay of our nonstationary queueing system with good accuracy. Lastly, we provide a numerical example that illustrates that our approximations are effective. © 2014 Elsevier B.V. All rights reserved.